Refund policy
📦 Wholesale Shipping & Order Policy
Please read this information carefully before placing your order.
🚚 Order Processing & Shipping Timeframe
All wholesale orders are processed within 1 to 5 business days, not including weekends or holidays.
Orders are dispatched from our warehouse in Miami, Florida, and will include a tracking number once shipped. Carriers used include UPS, USPS, and FedEx.
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Florida Deliveries: Typically arrive within 1–2 business days.
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Out-of-State Deliveries: May take 2–8 business days, depending on location and carrier delays.
Once your package is confirmed as delivered to the shipping address provided during checkout, SADULUXURY-WHOLESALE is not liable for lost or stolen items.
If your order is delayed while in transit, please contact the shipping carrier directly for updates.
📦 Shipping Fees for Bulk Orders
Shipping costs for large-volume wholesale orders are calculated individually based on weight, dimensions, and destination. A flat rate of $25 is charged at checkout.
If the final shipping cost exceeds this amount due to order size or destination, we will notify you before shipment. At that point, you may:
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Approve the additional shipping charge, and we will proceed with packaging.
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Cancel the order if you prefer not to continue.
For bulk shipping coordination, contact us at:
📧 sales@saduluxury.com
📞 786-365-0127 (WhatsApp Only)
📞 786-965-0591 (Phone Support)
🔄 Return & Refund Policy (Wholesale)
All wholesale orders are final.
We do not accept returns, refunds, or exchanges on wholesale items under any circumstance.
📦 Lost, Unclaimed, or Returned Packages
SADULUXURY-Wholesale is not responsible for packages that are lost, rejected, unclaimed, or returned due to incorrect addresses or failed delivery attempts.
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Shipping fees are non-refundable for these situations unless there was an error on our part.
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If you would like to add shipping insurance, please contact us prior to shipment.
📸 Damaged Items During Transit
If your order arrives with any damage, please notify us immediately with the following:
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Clear photos of the product, packaging, and shipping box
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Description of the issue
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Your order number
While we are not responsible for damage that occurs after the order leaves our facility, we will assist you in filing a claim with the carrier.
Submit your claim to:
📧 sales@saduluxury.com
📲 WhatsApp: 786-365-0127
🏬 In-Store Pickup
You may choose in-store pickup for any wholesale order.
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Orders are ready for pickup within 1 business day.
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You will be notified by email or WhatsApp once your order is prepared.
Pickup Address:
SADULUXURY PERFUMES
8011 SW 40th St Suite 102
Miami, FL 33155
Pickup Hours:
Mon–Fri: 11:00 AM – 6:30 PM
Saturday: 11:00 AM – 6:30 PM
Sunday: 11:00 AM – 1:00 PM
