Política de reembolso

📦 Wholesale Shipping & Order Policy

Please read this information carefully before placing your order.

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🚚 Order Processing & Shipping Timeframe

All wholesale orders are processed within 1 to 5 business days, not including weekends or holidays.

Orders are dispatched from our warehouse in Miami, Florida, and will include a tracking number once shipped. Carriers used include UPS, USPS, and FedEx.

• Florida Deliveries: Typically arrive within 1–2 business days.

• Out-of-State Deliveries: May take 2–8 business days, depending on location and carrier delays.

Once your package is confirmed as delivered to the shipping address provided during checkout, SADULUXURY-WHOLESALE is not liable for lost or stolen items.

If your order is delayed while in transit, please contact the shipping carrier directly for updates.

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📦 Shipping Fees for Bulk Orders

Shipping costs for large-volume wholesale orders are calculated individually based on weight, dimensions, and destination. A flat rate of $25 is charged at checkout.

If the final shipping cost exceeds this amount due to order size or destination, we will notify you before shipment. At that point, you may:

• Approve the additional shipping charge, and we will proceed with packaging.

• Cancel the order if you prefer not to continue.

For bulk shipping coordination, contact us at:
📧 sales@saduluxury.com
📞 786-365-0127 (WhatsApp Only)
📞 786-965-0591 (Phone Support)

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🔄 Return & Refund Policy (Wholesale)

All wholesale orders are final.
We do not accept returns, refunds, or exchanges on wholesale items under any circumstance.

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📦 Lost, Unclaimed, or Returned Packages

SADULUXURY-Wholesale is not responsible for packages that are lost, rejected, unclaimed, or returned due to incorrect addresses or failed delivery attempts.

• Shipping fees are non-refundable for these situations unless there was an error on our part.

• If you would like to add shipping insurance, please contact us prior to shipment.

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📸 Damaged Items During Transit

If your order arrives with any damage, please notify us immediately with the following:

• Clear photos of the product, packaging, and shipping box

• Description of the issue

• Your order number

While we are not responsible for damage that occurs after the order leaves our facility, we will assist you in filing a claim with the carrier.

Submit your claim to:
📧 sales@saduluxury.com
📲 WhatsApp: 786-365-0127

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🏬 In-Store Pickup

You may choose in-store pickup for any wholesale order.

• Orders are ready for pickup within 1 business day.

• You will be notified by email or WhatsApp once your order is prepared.

Pickup Address:
SADULUXURY PERFUMES
8011 SW 40th St Suite 102
Miami, FL 33155

Pickup Hours:
Mon–Fri: 11:00 AM – 6:30 PM
Saturday: 11:00 AM – 6:30 PM
Sunday: 11:00 AM – 1:00 PM